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Guarantee & Return Policy

Guarantee

In the world of online shopping we know that furniture is hard to judge by the photos. Our clients tend to find our pieces even more stunning in person. 

At Masaya & Co. we take pride in making handcrafted heirloom quality furniture. We warrant our products against factory defects for a year based on reasonable use.  If our furniture breaks during this period, Masaya & Co. will, repair or replace the product. Some notes on our warranty:

  • The warranty period begins on the date of delivery.
  • The warranty does not cover damage caused by negligent use, misuse, accidents, ordinary wear, chemical treatments, refinishing, or acts of god.
  • Leather is a natural product and each hide will reflect its own individuality, variations in tone and shade are to be expected, as are eventual scratches and wrinkles.

 

Return Policy

We know you are going to love our handcrafted wonders! But just in case:

If you are not satisfied with our product for any reason, let us know within 1 week of receiving it.  We will allow returns for a full refund minus a restocking fee (15% of order or item being returned). You will need the original packing to return the item.