MasayaCo Store Manager - Panama City Apply now

Reports To: Regional Manager 

Job Type: Full-time

Location: Costa del Este, Ciudad de Panamá

The Company 

MasayaCo is a rapidly expanding, vertically integrated furniture, ADU, and building products company based in Nicaragua. We are striving to become a fully sustainable furniture and home products leader. MasayaCo handcrafts well-designed, generational-quality wood and woven furniture made from FSC- Certified solid wood sourced from our own and other reforested teak plantations.

We have a serious reforestation orientation: we’ve planted more than 1.3 million trees and manage 1,300 acres of former cattle pastures. MasayaCo markets and sells to environmentally conscious residential customers and commercial clients in the US and Latin America through our showrooms and ecommerce sites.

Job Summary

The Store Manager is responsible for leading and managing the day-to-day operations of the store to achieve sales targets, ensure excellent customer service, and maintain store standards. The role requires strong leadership, organizational, and communication skills to effectively manage staff, inventory, and customer satisfaction.

Key Responsibilities

Sales & Customer Service

• Drive sales performance to meet or exceed targets.
• Ensure a high level of customer service and resolve customer issues promptly.
• Monitor key performance indicators (KPIs) such as store traffic, conversion rates, average transaction value, and customer satisfaction.

CRM Management

• Keep the customer and deal database up to date in the CRM system.
• Log and track all deals, contacts, and relevant activities accurately and in a timely manner.
• Ensure proper segmentation and continuous updating of customer information.
• Collaborate with the sales and marketing teams to leverage CRM data for campaigns and business strategies.

Store Operations

• Oversee daily store activities.
• Maintain inventory accuracy and coordinate stock ordering and replenishment.
• Ensure visual merchandising and store presentation are in line with brand standards.

Financial & Administrative Duties

• Manage cash handling and financial reporting.
• Control expenses and manage budgets effectively.
• Ensure compliance with company policies and legal regulations.

Qualifications

• +10 year of proven experience as a Store Manager, Assistant Manager, or similar role.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of retail management, sales principles, and customer service practices.
• Proficiency in MS Office and POS systems.
• Passion for sustainability and interest in eco-friendly branding is a plus.

Preferred Skills:

• Ability to motivate and lead a team.
• Problem-solving and conflict resolution skills.
• Flexibility to work weekends, evenings, and holidays as required.

Educational Background

Degree in Business, Design or Architecture.