We Stand Behind Our Products
Masaya Co. takes great pride in the quality and craftsmanship of our natural wood furniture. Every item in our collection is carefully inspected and assembled after production and before shipping. We encourage your immediate and careful inspection upon receipt. Please carefully inspect for any damage or defect. Immediately contact Masaya Co. customer service if you find either shipping damage or manufacturing defect. We will likely ask that you photograph the damage and email a picture to us.
Please contact us at customerservice@masayacompany.
We will examine your claim and respond quickly.
Appropriate credit or prompt exchange will be made when a claim of damage or defect is established. Any taxes charged will be refunded in accordance with state laws.
In cases where the buyer has employed the shipper, shipping damage claims may not involve us.
Prompt and responsive customer service is a priority with Masaya & Company. You will deal with people and you will receive quick response.
Our goal is to place Masaya Co. natural wood furniture in your home and to have you and your friends want more.